Owner-approved launch service agreement, prepared 17 September 2026 and effective when published. Provider: Johnathon Patterson, using KVDENCE / Mixed by KVDENCE, Jamaica. Contact contact@kvdence.com.
1. Provider and this agreement
These terms govern online mixing and mastering supplied by Johnathon Patterson, an individual using the KVDENCE / Mixed by KVDENCE name in Jamaica (the provider, we or us). Contact contact@kvdence.com for project, cancellation or complaint correspondence. The name does not represent an incorporated company. The client is the adult identified in the booking. A parent or legal guardian must book and take responsibility for an artist under 18. A booking records the accepted quote, scope, residence, terms version and any express early-start request. Keep a copy of that record.
2. Services, scope and deliverables
The package selected at checkout determines the source files to be mixed and the included deliverables and revision rounds. Mastering is included in both core packages. The 2-Track package is for vocals with a stereo instrumental; the Multitrack package is for separate production tracks or stems. One selected package applies to all songs in the project. The online limit is 12 songs. Projects outside those parameters require a separately agreed scope. Editing cannot guarantee that clipping, missing recordings, severe noise or other source limitations can be repaired. Tell us about essential release specifications before booking.
3. Quotes, bundles and changes
Your project quote states the currency, song count, package, any applicable savings, starting payment and remaining balance. Bundle savings apply automatically to eligible song counts and cannot be combined with discount codes. Code eligibility is checked by the service and may require email verification. An accepted price remains attached to its recorded scope. If file review reveals work outside that scope, we will explain the issue and obtain agreement to any revised scope, price or schedule before performing that additional work. Silence does not authorize an additional charge. Later website changes do not retrospectively replace an accepted agreement.
4. Payment and financial responsibility
All checkout amounts are in United States dollars. The payment schedule shown with your quote controls the amount due to start and any balance due before final delivery. Processing fees are absorbed by the provider; no separate processing surcharge or additional checkout tax line is added. This is not a representation of tax-exempt status. Your payment provider may apply its own currency conversion or account fees. Payment is processed through PayPal, which determines the available funding methods. We do not request card numbers or PayPal passwords in project messages. Payment opens the upload workspace; it does not override file review or a statutory waiting period.
5. Files, permissions and client instructions
Supply clearly named, organized files and accurate instructions. For a release, use a labelled folder for each song inside the project ZIP. Keep your original recordings and licences. You must hold or obtain the permissions needed for us to receive, copy, inspect, edit, mix and master the supplied recordings, compositions, beats, samples and performances. Do not upload malware, unlawful material, credentials, unrelated personal records, encrypted archives intended to defeat review or content you are not authorized to provide. These permissions cover only work reasonably necessary to secure and provide the agreed service. Tell us promptly about ownership disputes or restrictions. We may reject or quarantine prohibited or unsafe material and may pause affected work while a credible permission or security issue is resolved. We will explain the effect on the project. Booking does not clear third-party music rights or grant you a licence to another person’s material.
6. File review, scheduling and cooperation
Files remain private in quarantine while automated malware and archive-safety checks run. Passing those checks does not prove ownership, creative suitability or complete safety; we also review the files before approving work. A file that fails or cannot complete the checks stays unavailable and may be rejected and scheduled for deletion. If files need correction, we explain what is needed and allow a reasonable opportunity to resend them. If preparation such as renaming or reorganizing files is proposed for a fee, you may decline and correct the files yourself. A preparation charge requires prior disclosure and agreement. Published single-song turnaround information assumes payment, usable files, studio review and any applicable cancellation hold are complete. Release schedules and material deadlines must be confirmed individually. We will communicate material delays and discuss a revised schedule or applicable remedy. A delay does not remove your cancellation or other mandatory rights.
7. Revisions, approval and delivery
The included number of revision rounds and deliverables is stated in your package. A revision round consists of a consolidated response to the current mix within the agreed scope. Please identify the song, time position and intended change where possible. New recordings, new songs or a materially different creative brief may require a separate quote, which you may decline. Listen to review files and report errors or missing deliverables. Approval of a creative direction does not waive remedies for a defective service. Final deliverables are released after any required balance is paid. Working sessions, plug-in licences and intermediate files are included only where expressly stated in the agreed deliverables.
8. Cancellation and refunds
If we decline a project before work begins, all payments are refunded. If you cancel before mixing begins, payments are refundable in full except for a preparation service specifically agreed and disclosed before payment, already performed and lawfully chargeable. After work begins, we itemize completed work and refund the unused amount; there is no automatic administration deduction. A charge must remain proportionate to work supplied and subject to applicable consumer law. Email contact@kvdence.com with a clear cancellation request and enough information to identify the booking. We will explain the calculation and arrange any refund due through the appropriate payment route, within any applicable legal deadline. Provider processing time is separate from your bank’s posting time.
9. Consumer cancellation periods and regional rights
For UK and EU/EEA consumer bookings, the checkout provides a 14-day cancellation notice and a conservative standard work hold. You may expressly request an earlier start; that choice is optional and recorded. A lawful proportionate payment for work supplied may apply if you then cancel. Loss of the change-of-mind right on full performance requires the applicable prior request and acknowledgment; faulty-service remedies remain. The exact earliest work date is retained with the agreement. Country suggestions are not proof of residence. Correct them, including when travelling. US state, Canadian provincial or territorial and other mandatory protections continue to apply where legally relevant; selecting a region does not waive them.
10. Intellectual property and confidentiality
You retain your rights in the supplied material. On payment of the agreed charges, you may use the final deliverables for the release purposes contemplated by the booking, subject to third-party rights and licences that remain your responsibility. The service does not transfer ownership of the provider’s pre-existing tools, techniques, templates or software. No exclusive ownership of a general mixing technique is promised. Unreleased client audio and private project instructions are to be used for project administration and service delivery. Public portfolio use, testimonials or before-and-after excerpts require separate permission; acceptance of these terms is not publicity consent. Disclosure required by law or necessary to resolve a dispute is limited to that purpose.
11. Availability, access and backups
Uploaded source audio and final deliverables remain available for 90 days after project completion. The portal shows the expiry date. Download and back up your files within that period. Access ends after expiry and the active stored object is scheduled for deletion; continued storage or recovery afterward is not guaranteed. Cleanup retry evidence, financial records, agreements and necessary dispute records are handled separately under the Privacy notice. Keep your sign-in email secure and do not share access codes. Contact us if access fails or an unauthorized person may have obtained access; an access problem does not by itself cancel the contract or remove a remedy.
12. Standard of care, remedies and liability
We are responsible for providing the agreed service with reasonable care and skill and for remedies required by applicable law. A subjective creative preference or a commercial result is not guaranteed: the service does not promise sales, streams, playlist placement, distribution acceptance or identical playback on every system. Where the law permits, liability is limited to loss reasonably foreseeable from a failure to perform the agreement; this is not a blanket release or a fixed monetary cap. Nothing excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence where legally protected, or any liability or consumer remedy that cannot lawfully be excluded. Your backup responsibilities do not excuse our failure to exercise legally required care.
13. Complaints, disputes and applicable law
Send a complaint to contact@kvdence.com with the booking reference, relevant facts and requested resolution so we can investigate and respond. You need not surrender payment-provider dispute rights, regulator access or court remedies to use this process. The provider operates from Jamaica, but this statement does not impose exclusive Jamaican courts or displace mandatory protections available in your place of residence. No mandatory arbitration or class-action waiver is imposed here. If a provision is unlawful or unenforceable, it applies only to the extent the law permits; the remaining agreement continues insofar as legally possible.
14. Document status and changes
Launch revision 2026-09-17-checkout-v4, owner-approved on 17 September 2026 and effective when published, subject to later qualified review. Owner approval is not represented as legal certification. Geographic contact disclosure, Quebec language requirements, Jamaican registration and tax obligations, and supporting privacy and transfer arrangements remain review items. Changes to this version do not rewrite previously accepted agreements.
Information for your country
Our cancellation policy applies alongside any mandatory consumer rights available to you. Country selection helps display relevant information; it does not determine every law that applies or waive your rights.
This selection does not replace the residence confirmed with your booking or restrict mandatory rights in another applicable jurisdiction.
To cancel, email contact@kvdence.com with your name, project name, booking date and a clear request to cancel. You do not need to give a reason to exercise an applicable statutory change-of-mind right.